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Shop FAQs

Shop FAQs

1. Where can I buy Highland Park whisky?

Our whiskies are available in selected retailers and specialist whisky shops around the world. A selected range are available to buy direct from us through the Highland Park Online Shop.

2. Is there a minimum order?

No, we are happy to ship just one item.

3. What payment methods do you accept?

Payment for goods can only be made using one of the following credit/debit cards: MasterCard, Visa, Visa Debit and American Express. You may also pay using your Apple Pay account. Your credit/debit card details will be transmitted securely. Please note, payment will be taken at the point of purchase. We reserve the right to alter the prices of the goods on offer online at any time without prior notice. However, the total price quoted will not change after your order has been acknowledged and that price includes VAT, packaging and delivery to the address given in the order form. All transactions are made in pound sterling and Highland Park are not liable for any additional exchange differences.

4. Can I order by phone?

Unfortunately we cannot accept payment by phone. If you require any assistance please email [email protected]

5. Where do you deliver to?

The full list of locations where we can deliver whisky and other merchandise to is available here. If a product is unavailable for delivery to your location it will be removed from your basket. We are continually working to expand the range of locations we can deliver to.

6. Can I provide different billing and shipping addresses?

Yes. When placing your order enter the name and address of the person you want us to ship to in the 'Shipping Address’ section.

7. Why is Highland Park whisky not available for delivery to my location?

We are currently only able to provide shipping to a limited number of locations however we are continually working to expand the range of locations we can deliver to.

8. I’ve placed an order but not received a confirmation email, have you received my order?

Please check your SPAM folder to see if the confirmation email has been received. Please add [email protected] to your safe senders list. If you have not received your confirmation email please contact us at the same address.

9. Who will deliver my bottle?

Your order will be fulfilled by our partners Mail Marketing UK. All orders for whisky will be delivered by DPD to addresses in the UK and by DHL to addresses in other countries. You will receive a shipment notification which will allow you to track your delivery. If your order only includes merchandise and is below £100 in value and 1kg in weight, you will have the option of having it delivered using Royal Mail’s tracked delivery service. With DPD, DHL and Royal Mail a signature will be required on delivery.

10. What extra charges might apply for delivery to my chosen location?

All alcohol products sold by The Highland Park Online Shop are sold subject to UK alcohol tax. All orders to addresses in the UK will also be subject to UK VAT. If we are exporting products to an address in the European Union (EU)* prices are subject to the appropriate rate of VAT and alcohol tax depending on the delivery location. For all deliveries to other countries, VAT will not be charged. However, your order will be subject to local sales taxes and duties upon arrival in your chosen location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from location to location, we have no control over these charges. Please contact your local customs office for further information. Refusal to pay the local charges may result in the goods being destroyed or returned to the sender.
*excluding Finland

11. What is your returns policy for online orders?

If, upon delivery of your order, you change your mind and wish to return all or part of your order for any reason, you may do so within 14 working days of delivery. Any bottles must be unopened and you will be responsible for paying the return postage and packaging (using adequate packaging). We will refund your payment card with an amount equivalent to the returned goods within 30 days.

12. What is your returns policy for online orders which are damaged or incorrect?

If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to [email protected]. Please provide as much information as possible including your order number and details of any damage including photographs. We will arrange for your order to be returned at our cost and we will do our best to provide a replacement if available. If a replacement is not available we will refund the full cost of the item only. No compensation will be paid. Your statutory rights are not affected. The full replacements policy is available in our Terms & Conditions.

13. What are the terms and conditions for purchases made via the Highland Park Online Shop?

Our full terms and conditions are available here.

14. What data protection, privacy and security protocols do you have in place?

Details of our protocols are available HERE.

15. What happens if an item I order is out of stock?

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you by email. We will give you the opportunity to select an alternative item, to cancel the item from your order, or, where applicable, to wait for the product to come back into stock.

16. How much does delivery cost?

The delivery cost depends on your selected delivery location along with the contents, value and weight of your order. The delivery cost will be calculated for you during the check-out process.

17. How quickly will my delivery arrive?

Orders will normally be fulfilled within 5-14 working days of receipt, with the exception of the Christmas period and special releases. The standard delivery times are 1-5 working days for UK delivery, up to 10 working days for EU delivery and up to 14 working days for the rest of the world. Within 1 working day of placing your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference. You will then receive an email or SMS message from our designated delivery partner when your order is out for shipment.

18. Can I contact someone by phone for assistance with my online order?

Please contact our fulfilment partners Mail Marketing to order by phone UK & International +44 (0)800 634 8689. The Office is open 9-5pm (UK time), Monday to Friday.

If you require any assistance with an existing order then please get in touch via the email address or telephone number below.

Our offices are open 9am - 5pm (UK time), Monday to Friday.

Email: [email protected]

Telephone UK & International: +44 (0)800 634 8689.

The Highland Park online shop is operated by our fulfilment partners Mail Marketing UK.

If you have a query on any other subject please contact us on [email protected]