Delivery & Returns

Post-Brexit, we are currently unable to ship Whisky to the following locations: 
France, Hungary, Italy, Poland, Spain and Sweden. 

Can I still order if I am delivering to another EU country? 
Yes. 

Is delivery to EU countries delayed? 
We deliver within 14 working days to most EU countries. Unfortunately we’re not able to ship whiskies to France, Hungary, Italy, Poland, Spain and Sweden at the moment. 

Do I need to complete a customs declaration form? 
No, we’ll take care of the declaration form, but you may still be contacted for additional customs clearance.  

I’ve been contacted by DHL regarding customs clearance of my order – why? What do I need to do? 

Following Brexit, orders to the EU are subject to additional customs clearance. This means that DHL may contact you for further information on your order prior to delivery. This information needs to be provided to DHL locally, by you, but if you’re not sure or need further assistance, please just contact us. 

Do I need to pay customs taxes to have my purchase released for delivery? 
No, we’ve arranged for your taxes to be billed back to Highland Park so please don’t  pay them if asked by DHL/Customs. Once cleared your order will be released for delivery.  

If you want to return Products that aren’t faulty, please contact us on: [email protected] with details of your order within 7 days of delivery of the goods. 

Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address. 

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. 

The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. 

If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to [email protected]. 

Please provide as much information as possible including your order number and details of any damage including photographs. We’ll arrange for your order to be returned at our cost and will do our best to provide a replacement if available. 

We’ll provide a refund or replacement where available for any products received damaged or faulty, provided we’re notified within 3 working days of receipt. Where a replacement item is not available because it’s been discontinued, or the original item was a "One Off," we’ll reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. 

Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our courier company if an item has been damaged during transit. 

In the case of a return being necessary, you as the customer will be sent a shipping label which should be printed and attached to the Item. You will have to be available for a set time in order for the courier to collect this item. 

If you want to return Products that aren’t faulty, please contact us on: [email protected] with details of your order within 7 days of delivery of the goods. 

Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address. 

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. 

The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. 

If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to [email protected]. 

Please provide as much information as possible including your order number and details of any damage including photographs. We’ll arrange for your order to be returned at our cost and will do our best to provide a replacement if available.